1. Data Controller Information
For personal data collected through our websites, marketing activities, events, recruitment, and corporate operations, the data controller is:
Zango Global Inc. (United States)
251 Little Falls Drive, Wilmington, DE 19808, USA
Where customers upload or submit personal data to the Zango platform in connection with their compliance activities, the customer acts as the data controller, and Zango Global Inc. acts as a data processor, processing such data only on documented customer instructions.
Other Zango group entities, including Zango Limited (United Kingdom) and Zango Technologies Private Limited (India), may process personal data as processors or sub-processors providing operational, technical, or support services within the Zango Global Group.
For privacy-related enquiries: privacy@zango.ai
2. Scope of This Policy
This Privacy Policy applies to all personal data owned, controlled, or processed by Zango, including personal data processed through:
- Our websites, platforms, and online services (including zango.ai)
- Contact, demo, and enquiry forms
- Newsletter and update subscriptions
- Events, webinars, masterclasses, and research initiatives
- Recruitment and careers activities
- Internal business systems, applications, and infrastructure
- Service delivery, including our compliance software platform and related services
It applies to visitors, users, customers, partners, applicants, employees, contractors, and third parties acting on behalf of Zango.
3. Information We Collect
We collect different types of information depending on how you interact with us, including:
Personal Information Information that can identify you as an individual, such as your name, email address, phone number, company name, job title, role, billing details, and other contact information you choose to provide.
Usage Data Information about how you access and use our website and services, including IP address, browser type, device information, operating system, pages viewed, timestamps, and usage patterns.
Cookies and Tracking Technologies We use cookies and similar technologies to collect information about your activity on our website to ensure functionality, enhance user experience, and analyse performance. Cookie usage is managed in accordance with applicable consent requirements.
4. Categories of Personal Data We Collect
Depending on your interaction with Zango, we may collect:
- Name, email address, phone number
- Organization, role, job title, and company details
- Enquiry and correspondence content
- Event, webinar, and research registration details
- Newsletter subscription information
- Recruitment and application information
- Technical data (IP address, browser type, device information, usage data)
- Billing, payment, and transaction information
- Service usage and interaction data
We collect only personal data that is relevant and necessary for legitimate business purposes.
5. How We Use Personal Data
We use personal data for the following purposes:
- Providing, operating, and maintaining our services
- Processing transactions and related communications
- Responding to enquiries and providing customer support
- Communicating service updates and administrative messages
- Personalizing and improving user experience
- Monitoring and improving security, performance, and functionality
- Complying with legal and regulatory obligations
6. Lawful Bases for Processing
We process personal data only where a lawful basis applies, including:
- Performance of a contract
- Compliance with legal obligations
- Legitimate interests, balanced against individual rights
- Consent, where required
We do not intentionally process special category personal data unless legally required and subject to enhanced safeguards.
7. Cookies and Online Tracking
We use cookies and similar technologies to:
- Enable website functionality
- Improve performance and user experience
- Support analytics and service delivery
Cookie usage is managed in accordance with applicable consent requirements. Users can manage preferences via our cookie consent tools.
8. Sharing of Personal Data
We may share personal data with trusted third parties for legitimate business purposes, including:
- Cloud hosting and infrastructure providers
- Communication and email service providers
- Analytics and monitoring services
- Event and webinar platforms
- Recruitment and applicant tracking systems
- Payment processing providers
- Customer support and service delivery partners
All third parties processing personal data on our behalf are subject to written data processing agreements imposing confidentiality, security, and legal compliance obligations.
We may also disclose personal data where required to comply with law, respond to lawful requests, or protect the rights, property, or security of Zango or others.
Business Transfers
Personal data may be transferred as part of a merger, acquisition, restructuring, or sale of assets, subject to equivalent data protection obligations.
9. International Data Transfers
Where personal data is transferred outside the UK or European Economic Area, we ensure appropriate safeguards are in place, including Standard Contractual Clauses and organizational controls.
10. Data Protection Principles
Zango processes personal data in accordance with the following principles:
- Lawfulness, fairness, and transparency
- Purpose limitation
- Data minimization
- Accuracy
- Storage limitation
- Integrity and confidentiality
11. Data Retention
We retain personal data only for as long as necessary to fulfil processing purposes, comply with legal or contractual obligations, or resolve disputes. Data is securely deleted or anonymized when no longer required.
12. Your Data Protection Rights
Under applicable data protection laws, you have the following rights:
- Right to be informed
- Right of access
- Right to rectification
- Right to erasure (right to be forgotten)
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Rights in relation to automated decision-making and profiling
Requests can be submitted using the contact details below. We respond without undue delay, normally within one month.
You also have the right to lodge a complaint with a competent supervisory authority.
13. Personal Data Breaches
We maintain procedures to identify, assess, and respond to personal data breaches. Where required by law, we notify regulators, affected individuals, and customers within applicable timeframes.
14. Children’s Privacy
Our services are not directed at individuals under 18, and we do not knowingly collect personal data from children. If such data is identified, it will be deleted promptly.
15. Contact Us
For questions, requests, or concerns regarding this Privacy Policy or personal data processing:
Data Protection Officer: Shashank Agarwal shashank@zango.ai
16. External Links
Our websites may contain links to third-party websites. We are not responsible for their privacy practices and encourage users to review their privacy notices.
17. Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date.
