1. Introduction
This Cookie Policy sets out the data protection and privacy commitments of Zango Global Inc. and its wholly-owned subsidiaries (together, the Zango Global Group) in relation to cookies and similar technologies used on our website (the “Website”).
This Cookie Policy should be read alongside our Privacy Policy, which explains how we process personal data more generally.
Cookie controller (Website cookies): Zango Limited (details in Section 12).
2. What are cookies?
Cookies are small text files that are placed on your device (computer, tablet, or mobile device) when you visit a website. Cookies allow a website to recognise your device and store certain information about your preferences or past actions.
Cookies may be:
- Session cookies, which are deleted when you close your browser; or
- Persistent cookies, which remain on your device until they expire or are deleted.
Cookies set by the website owner are called first-party cookies. Cookies set by parties other than the website owner are called third-party cookies. Third-party cookies enable third-party features or functionality to be provided on or through the Website (for example, analytics, advertising, and interactive content).
3. Why do we use cookies?
We use first- and third-party cookies for several reasons, including:
- Operating and securing the Website (including fraud prevention and security)
- Enabling core functionality such as session management and authentication
- Remembering preferences (such as language or region)
- Understanding how the Website is used so we can improve performance and content (analytics)
- Supporting marketing and measuring campaign effectiveness (where applicable and permitted by your choices)
4. Legal basis for using cookies
We use cookies in accordance with applicable data protection and e-privacy laws, including:
- The UK General Data Protection Regulation (UK GDPR)
- The EU General Data Protection Regulation (EU GDPR) (where applicable)
- The Privacy and Electronic Communications Regulations 2003 (PECR)
4.1 Essential cookies
Essential cookies are strictly necessary for the operation and security of the Website. These cookies do not require user consent.
4.2 Non-essential cookies
All other cookies (including analytics, functionality, and marketing cookies) are used only with your consent. You may withdraw or modify your consent at any time.
5. Types of cookies we use
5.1 Strictly necessary cookies
These cookies are required for the Website to function properly and cannot be disabled in our systems. They are used for purposes such as:
- Security and fraud prevention
- Session management
- Load balancing
- Authentication
5.2 Functionality cookies
These cookies allow the Website to remember choices you make (such as language or region) and provide enhanced, more personalised functionality.
5.3 Performance and analytics cookies
These cookies collect aggregated and anonymised information about how visitors use the Website, helping us improve performance, navigation, and content.
We use Google Analytics (GA4) to understand website usage patterns. Where required:
- IP anonymisation is enabled
- Analytics cookies are set only after consent
- Data is processed in accordance with Google’s contractual and technical safeguards
- Where Google Analytics data is transferred outside the UK or EEA, appropriate safeguards (such as Standard Contractual Clauses) are relied upon
5.4 Targeting and advertising cookies
These cookies record your visit to the Website, pages visited, and links followed. They may be used to deliver content or advertisements that are more relevant to your interests and to measure the effectiveness of campaigns.
5.5 Social media cookies
These cookies enable interaction with third-party social media platforms (such as sharing content) and may also be used by those platforms for analytics or advertising purposes.
6. Cookie inventory
We maintain a cookie consent management platform that allows you to control cookie preferences by category. Our cookie consent banner provides options to accept or reject cookies in the following categories:
- Functionality
- Analytics Storage
- Ad Storage
- Ad User Data
- Ad Personalisation
- Personalization Storage
- Security Storage
This information can be accessed at any time via the “Cookie Settings” option on the Website, where you can customise your consent preferences for each cookie category.
7. Managing cookie preferences
You can manage your cookie preferences at any time by:
- Accessing the cookie preference settings on the Website
- Accepting or rejecting non-essential cookies by category
- Withdrawing previously given consent
Please note that disabling certain cookies may affect Website functionality. Essential cookies cannot be disabled.
8. Third-party cookies and international transfers
Some cookies are set by third parties (such as analytics or social media providers). Where third-party cookies involve transfers of personal data outside the UK or European Economic Area, appropriate safeguards are implemented, including:
- Adequacy decisions where available; or
- Standard Contractual Clauses and supplementary measures
Further details are available in our Privacy Policy.
9. Your rights
Where cookies involve the processing of personal data, you have the right to:
- Withdraw consent at any time
- Object to certain processing activities
- Request access to, correction, or deletion of your personal data
- Lodge a complaint with the Data Protection Officer (DPO) or another relevant supervisory authority
Further information on your rights is set out in our Privacy Policy.
10. Other tracking technologies (web beacons / pixels)
We may use web beacons (sometimes called “tracking pixels” or “clear gifs”), which are tiny graphics files containing a unique identifier that enables us to recognise visits to our Website or opened emails (where applicable). They allow us to monitor usage and measure the effectiveness of communications.
11. Updates to this Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in legal requirements, technology, or our business practices. The “Last updated” date at the top of this page indicates when this Cookie Policy was most recently revised.
12. Contact us
If you have questions about our use of cookies or other technologies, contact us at:
Email: shashank@zango.ai
Mail: 251 Little Falls Drive, Wilmington, DE 19808, United States
